0 to 100% Automation
Can a large enterprise truly automate its customer-facing operations? The answer is a resounding yes.
The Challenge
A leading regional retailer was struggling with thousands of daily queries across multiple languages, leading to slow response times and lost sales.
The Solution
We implemented a multi-phase infrastructure deployment:
- Phase 1: WhatsApp API integration and FAQ automation.
- Phase 2: AI lead qualification and CRM sync.
- Phase 3: Full operational integration (Order tracking, returns, scheduling).
The Result
Six months later, 100% of initial customer interactions are handled by AI, with a 95% resolution rate, allowing the human team to focus entirely on high-value enterprise sales.